Gabe Rivero Founder, EvolveCX | CX Transformation, Signal Intelligence & AI Orchestration

Gabe brings more than 25 years of real-world leadership experience across customer experience, contact centre operations, and enterprise service delivery at the VP to C-level. He has run the exact operations he now helps organisations transform, giving him a perspective that is grounded in execution, not theory.

Throughout his career, Gabe has led large-scale CX transformations, AI readiness programs, and operational restructuring initiatives across enterprise environments. His work has spanned global support organisations, contact centre technology transitions, and the design of customer-facing operating models built to scale.

These experiences shaped a direct, operator-first advisory approach. Gabe’s credibility comes from having held the roles his clients now hold and from understanding the gap between a transformation plan on paper and one that actually moves the needle.

Today, through EvolveCX, Gabe partners with enterprise organisations and private equity-backed businesses to assess CX and AI readiness, surface operational signal from existing data, and deliver board-ready transformation playbooks in weeks. His platform stack, LoreVault, CatalystOS, and Wevn, powers every engagement internally and is available as a standalone capability for firms that need it.